Shipping Policy

Shipping Time:
- National orders are generally dispatched within 4-5 days.
- Ready to ship orders are dispatched within 48 Hours on Working days.

Delivery Timeline:

Delivery time depends on courier partners and delivery location. In few locations, delivery may take longer depending on the accessibility of the location by our logistic partners. In such cases, we will proactively reach out to you, please check your emails, whatsapp and SMS for regular updates.

Shipping Fees:

• Free Shipping: We offer free shipping on all prepaid national orders.
• COD Shipping Fee: A $150 shipping fee applies to cash on delivery (COD) orders.

International Shipping:

• Shipping Fee: International orders are subject to a $70 shipping fee.

Returns/Exchanges:

• We allow for a one-time exchange or return.
• Refunds for returned products will be issued in the form of store credit only.
• Returns and exchanges are accepted within 6 days of delivery.
• Sale items, custom items, and accessories are not eligible for returns or exchanges.
• By placing the order, customers acknowledge that they have read, understood, and agreed to our terms, conditions, and policies.
• The products must be in original condition with all tags attached.
• No exchange and return on customized or international orders.
• The products must be unwashed and unworn with the original packaging.
• Refunds will be processed once we've received your package in the right condition.

We strive to provide a hassle-free experience, and your satisfaction is our top priority.

Cancellations:

Customers can cancel their order within 24 hours of placing it. To request a cancellation, please contact us at +91-8178746646 within this timeframe. After 24 hours, the order will be processed, and cancellations may no longer be possible.

Payment Methods:

We accept the following online payment gateways:

- Credit/Debit Cards
- Net Banking
- PayPal
- UPI (Unified Payments Interface)
- Partial Pay
- Pay Later
- Cash on Delivery
- Card EMI

Customer Support:

For assistance, you can reach our customer support team through email at info@dorahi.in or via WhatsApp at +91 8178746646